Recent Upgrades to the Office 365 System

Greetings Marygrove College Community:

Recent upgrades to the Office 365 system have brought new tools and features to students email accounts.  These new tools are designed to increase productivity, simplify email, and make your overall experience better.  However, some of these new tools have caused confusion, and can result in missed messages if the user isn’t aware of how they work.  Once such new feature is the ‘Clutter’ folder.

‘Clutter’ is automatic. As new email comes in, it takes messages you are most likely to ignore and puts them into the ‘Clutter’ folder.

Clutter is an email filtering option available in Office 365.  It is similar to an anti-spam filter as it moves less important email (based on your reading habits) into a ‘Clutter’ folder where they can be ignored or reviewed later.  ’Clutter’ can help you filter low-priority email, saving time for your most important messages. The email server keeps track of the email you read and the ones you don’t.

Most of the mail going into the folder should be bulk mail (advertisements) and messages from mailing lists.  However, you will want to periodically check the Clutter folder as it may move legitimate email into this folder.

Moving something from the Inbox to the Clutter folder is the strongest indication that similar messages should be treated likewise.  Deleting a message immediately after it appears in the’ Inbox’ is another negative signal as is ignoring a message by leaving it unread in the ‘Inbox’ for a long time.  On the other hand, replying to a message from a particular user, or reading their messages are positive signals that this is the kind of item that should remain in the ‘Inbox’.

To mark misclassified messages as “not clutter”, either right click on the message and choose ‘Mark as not clutter’ or just drag it to the Inbox. If Office 365 is missing messages you want marked as clutter, right click and choose ‘Mark as clutter’ or drag it to the Clutter folder.

If you find ‘Clutter’ to difficult or problematic you can always opt to disable the feature. To change clutter settings Office 365, use the following procedure.

1.     Sign in to Office 365.
2.     At the top left corner of the page, select the App launcher App launcher buttonicon, and then select Mail.
Outlook on the web App Launcher
3.     On the top right corner of the page, go to Settings Settings: update your profile, install software and connect it to the cloud> Options > Mail > Automatic processing > Clutter.
4.     Choose Separate items identified as Clutter, then Save Save.
Clutter options
You can turn Clutter off anytime by selecting Don’t separate items identified as Clutter.
NOTE   The Clutter folder remains in Outlook after you turn off the Clutter feature. If you don’t want the folder listed under your Mailbox, move the emails from Clutter to other folders, as appropriate, and then right-click the Clutter folder and choose Delete Folder.


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