Here's something we're inspired by: our instant message (IM) service is becoming an increasingly popular method for students to get help from a librarian. Students can initiate a chat from their own computer or mobile device, but more often they're using the library's chat widget on the right side of our homepage: http://research.marygrove.edu/. Below you can see a chart of IM growth over the past few months, and below that you can view the transcript of one of our IM conversations.