Originally posted on Marygrove Library News:

Here’s something we’re inspired by: our instant message (IM) service is becoming an increasingly popular method for students to get help from a librarian. Students can initiate a chat from their own computer or mobile device, but more often they’re using the library’s chat widget on the right side of our homepage: http://research.marygrove.edu/. Below you can see a chart of IM growth over the past few months, and below that you can view the transcript of one of our IM conversations. We look forward to chatting with you!

chart

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December 5, 2012, IM transcript:

13:36 student: hello how do i read a ebook
13:36 librarian: Hi, this is your librarian.
13:36 librarian: I’d be happy to help.
13:36 librarian: Do you have a particular title in mind?
13:36 librarian: By the way, in case we disconnected I’m at 313.927.1346
13:37 student: Learning to Teach in Primary School
13:37 librarian:…

View original 248 more words

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